As
coaches we know that coaching is a very powerful and successful
service. In fact coaching is proving to be one of the most effective
methods of growth, training and development available.
ICF research data shows that even though we have a
relatively new service, 98.5% of our clients are happy with their
coach. 83% of our
clients stay with us for at least 3 months. The majority of clients
stay with us for half a year. And some clients simply never leave.
Other studies in organizations have shown that coaching
programs have achieved between 500 and 700% return on investment.
These are impressive numbers by any standard and speak to the
great value to be had in working with a coach.
Clearly
there is something very powerful happening in coaching
relationships. Yet
coaching is so new, and so few people have actually discovered its
power and applications, that many coaches struggle to fill their
practice. This short report is intended to help coaches reveal the
power of coaching to more prospects and thus generate more happy
clients.
In
the early stages of your coaching business, before you have
developed a niche and marketing strategy to attract large numbers of
qualified prospects, your ability to deliver a great sample session
is a critical factor in building a successful coaching practice.
Since
most prospects have never worked with a coach, don’t understand
coaching, and probably are not even looking for a coach, a sample
session is often your best way of introducing them to the process,
giving them experience of the benefits, allowing them to see the
potential payoff, and thus moving them to a place where they would
want to work with you.
For
a moment, put yourself in the position of your potential prospect.
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They
may be nervous.
-
They
may not know or trust you yet.
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They
may not know what the benefits of coaching will be.
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They
may be worried about costs.
These
are all concerns that need to be addressed and overcome for anyone
to decide to proceed with coaching. The sample session is your
principal opportunity to address these legitimate concerns and
offset them with something of greater value.
After
years of experimentation, I offer a rough recipe outlining some of
the key components that will help you deliver powerful sample
sessions. As a cautionary note, remember coaching is most powerful
when it is fluid, natural, and unscripted. So don't try to impose
these steps in a mechanical way. Think of them as guidelines that
you can naturally weave into the conversation where appropriate and
when the opportunity presents itself.
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Take
Your Prospect Deep
(Coach on Something Important)
Sometimes when you engage a prospect in a sample session and ask
them what they want to work on, they will reply with some
superficial topic. They might say, "I need to organize my
garage." Respond by affirming you both could certainly
spend time on that, then inquire if they might have something a
little more important—perhaps
a dream, challenge, or change they want to make—for
which they would
like some coaching. Even if you are successful in helping them
organize the garage, it won't be seen as an important enough
benefit to justify hiring you as a coach. However, if you can
help them make a breakthrough on a dream or some big challenge
they are facing, the prospect will more fully appreciate the
value of coaching.
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Take
Them out into the Future
Let's say a person wants coaching on a big goal or dream. Ask: "If
you are really successful with this, where will you be in XYZ
months?” (You want them to create and experience a
very clear vision of the most successful outcome.)
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Find
the Meaning
Once a prospect has described where they would be if the
coaching was hugely successful, explore the meaning of that
goal. "What is important about this goal to
you?" or "What will achieving
this goal give you?" (You are beginning to move
them out of their thoughts about the goal—which have a short
shelf life—into the more powerful realm of the meaning and
emotions associated with the goal.)
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Explore
and Embody the Emotions
Once you have a prospect in touch with his most desired outcome,
continue to explore the emotional payoff. "What will
you be feeling when you know your dream has come true?"
Ideally, you want the prospect to see, touch, taste or
otherwise embody the emotional reward. Again you are building
the prospect's emotional connection to the goal; this emotion
will fuel the actions needed to overcome all the obstacles in
the way. (Naturally, there will be situations - perhaps a
business client who is not comfortable in discussing emotions
with you yet - where you might wisely choose not to explore the
emotions associated with a goal.)
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Coach
the Person, Not Just the Circumstances
Remember the most powerful work you will do is in coaching the
prospect, not the situation. So don't forget to explore who the
prospect wants to be—the
qualities they need to bring forth—to
achieve the desired outcome. For example if the prospect wants
to get into a leadership position in their career, explore what
leadership qualities they need to bring out or develop to become
the best possible leader. And wherever possible, coach the
prospect to a place where they feel and physically embody these
qualities. If you get your prospects to this place, nothing will
stop them.
-
Find
the Payoff
Find
out what would it be worth to your prospect if they were
successful in achieving their desired outcome. “So if
you do find a job that you love, (double your sales, lower your
stress, improve your health, etc.) what would it be worth to
you?” The
answer to this question may or may not be financial, but as long
as the prospect connects with or reflects on the value or
importance of the changes they might make through coaching, they
will be far more likely not to begrudge paying for your
services.
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Bring
the Prospect Back to the Present and into Action
Once
the prospect has seen and experienced the outcome they want, and
experienced the associated meaning and emotions, bring them back
to the present and wrap up the sample session by asking: "So
what is the next—or
first—step
forward?"
(toward the great dream or outcome they have described). Coach
the person to break off one tangible first step and set up some
accountability, so the step gets taken.
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Ask
for the Business and a Referral
Once you have taken a prospect through a powerful sample
session, you and they will have a sense of whether there is a
fit. From your side, you simply need to confirm you would like
to work with this prospect (and that they can afford to hire
you). You can say, in your own words, with 100% integrity and
authenticity, "That is a powerful vision you have for
your future. If you are serious about realizing it, I would love
to be your coach." Or you could say something like
this, "I really enjoyed coaching you. If you want
some support in reaching your dream, I would love to be your
coach."
Find a way to point out that knowledge and intention alone does
not translate into changing behavior. (Otherwise everyone would
be keeping their New Year’s Resolutions.)
Everybody has had the same experience of wanting to
change, but never seeming to get around to it.
The format of coaching allows the focus, accountability
and growth necessary to make changes happen and stick. If you
can get this point across, you will get your share of
enthusiastic clients.
Steve
Mitten MCC
www.acoach4u.com
www.principalevolutions.com
If
you are fairly new to coaching and looking for practical, affordable
support to help you fill your coaching practice check out http://www.acoach4u.com/marketingprogram.htm
If
you have been coaching for a while, and are looking to make a
breakthrough to the place where clients come to you, check out http://www.acoach4u.com/nicheprogram.htm
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"Whatever you can do,
or dream you can, begin it.
Boldness has genius, power and magic in it."
- Goethe
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"There
is a tide
in the affairs of men
which, taken at the flood, leads on to fortune;
Omitted, all the voyage of their life is bound
in shallows and in miseries"
- Shakespeare
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